Free worldwide shipping
Every EDGE order ships free worldwide. There are no shipping fees at checkout when you order an EDGE.
ONE Blades
SHIPPING, RETURNS & WARRANTY
Built to move. Ready to ship.
Every EDGE system ships free worldwide, within 24 hours. Clear delivery information, transparent import support, straightforward returns and a lifetime warranty mean you always know exactly what to expect.
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Ships within 24 hours
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Free worldwide priority shipping
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Lifetime Engineering Warranty
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FROM US TO YOU
Shipping
Calculated at checkout
Smaller items such as wheels, bearings, picks and replacement parts may have a shipping fee calculated at checkout based on your delivery address.
Usually within 24 hours
All orders ship from our fulfilment partner in China. EDGE orders leave our warehouse within 24 hours.
How long does delivery take?
Most orders arrive within 4 to 10 days, depending on the destination, customs processing and local delivery services.
Some destinations are faster. Recent orders to the UAE, the United Kingdom and the United States have arrived in as little as 3 to 5 days.
DELIVERY ESTIMATES
Shipping times are estimates, not guarantees. Manufacturing schedules, quality control, customs clearance and carrier delays can all affect delivery.
Once your order ships, tracking information will be sent to you by email.
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NO SURPRISES FROM ONE
Customs and import duties
Charges are set locally
ONE Blades does not add customs fees, handling fees or surprise charges after checkout.
Some countries may charge import duties, VAT or local taxes on international orders. These charges are set by local authorities, not by ONE Blades.
FULL STORE CREDIT
Send us the receipt.
If you are charged import duty, VAT or local tax on your EDGE order, send the receipt to support@oneblades.one .
The full verified amount will be returned as ONE Blades store credit for use on any future order.
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REAL ORDERS
Import duties reported so far
These are the duty and VAT amounts reported by EDGE owners so far.
You pay the local authority or courier on arrival, then send the receipt to support@oneblades.one . The full verified amount is returned as ONE Blades store credit for any future order.
| Country | Reported import duty or VAT |
|---|---|
| United States | $57 paid online / $69 paid to courier |
| United Kingdom | £88.20 (approx. $112) |
| France | €108 (approx. $117) |
| Ireland | €118.51 (approx. $128) |
| Slovakia | €108 (approx. $117) |
| Poland | 516.55 PLN (approx. $140) |
| Hungary | 44,668 HUF (approx. $146) |
| Switzerland | 58.60 CHF (approx. $73) |
| Australia | $0 |
| Indonesia | Approx. $115, but varies widely |
| Mexico | 4,386.78 MXN (approx. $253) |
| UAE | 237.34 AED (approx. $65) |
| Austria | €88.15 (approx. $95) |
IMPORTANT
Local currency is what you pay on arrival. USD figures are approximate and move with exchange rates.
Paying any duty online when notified may avoid an additional courier handling fee. More countries will be added as reports are received.
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UNDERSTANDING TRACKING
How UPS estimates delivery dates
UPS requests payment
If import duties or VAT are due, UPS will normally contact you directly and request payment before delivery.
An initial date is generated
Once payment is made, UPS automatically generates an estimated delivery date based on the time you paid, not necessarily on the parcel's physical location.
The first date may be too early
If the parcel is still in Hong Kong when payment is made, the first date shown can be unrealistically soon.
Hong Kong to the destination is typically a 1 to 3 day air leg, followed by inbound customs and local delivery.
The tracking corrects itself
Once the parcel is scanned out of the origin facility in Hong Kong, UPS recalculates the estimate using real movement data.
The corrected date is the more reliable delivery window.
NOTHING IS WRONG
If the delivery date changes after import fees are paid, this usually means the system is updating to match the parcel's real journey.
UPS does not provide standard residential delivery at weekends in most countries.
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WORLDWIDE MOVEMENT
Shipping availability
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countries currently available
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong SAR
Hungary
Indonesia
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Nigeria
Norway
Philippines
Poland
Portugal
Romania
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
UAE
United Kingdom
United States
Your country is not listed?
That does not mean never. It means we are expanding shipping based on verified interest.
Register interest in a new country by emailing support@oneblades.one .
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CHANGE OF MIND
Returns
14-DAY UNMOUNTED RETURN
Request a return within 14 days of delivery.
Your EDGE must meet all of the following conditions:
✓
Unused
✓
Unmounted
✓
In original condition and packaging
Returns are not accepted for:
×
Used or mounted frames
×
Custom or personalised items
×
Items returned in non-resellable condition
Return shipping costs are the customer's responsibility.
Import duties, VAT and local taxes paid to authorities are not refundable directly. Verified charges are returned as ONE Blades store credit.
To request a return, email support@oneblades.one with your order number and photos showing the EDGE in its original condition.
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EUROPEAN UNION
EU Right of Withdrawal
If you are in the European Union, you have a legal right to withdraw from your order within 14 days of receiving it, for any reason.
This is separate from and in addition to the 14-Day Unmounted Return.
This right applies even if you have tried the frames. You are free to inspect them in the same way you would in a shop.
CONDITION ON RETURN
If the frames are returned with wear beyond what was necessary to inspect them, the refund may be reduced to reflect the loss in value.
How to withdraw
Use the withdrawal function on the website, or email support@oneblades.one with your order number and the words EU withdrawal.
We will confirm by email that your request has been received.
Returning the frames
Send the frames back within 14 days of telling us that you are withdrawing. Return shipping is the customer's responsibility.
We refund the product and standard delivery within 14 days of receiving the frames back, or sooner if you provide proof that they are on their way.
The refund is issued to the original payment method.
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WRONG SIZE
Exchanges
ONE Blades does not offer direct exchanges.
If you ordered the wrong size and the frame is unused and unmounted, return it within the 14-day window and place a new order for the correct size.
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WE WILL MAKE IT RIGHT
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact support@oneblades.one within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
- A clear photo of the shipping label
We will review the information and make it right.
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ENGINEERED TO LAST
Lifetime Engineering Warranty
Manufacturing defects
Every EDGE is covered by a Lifetime Engineering Warranty against manufacturing defects affecting the structural integrity of the frame body.
Wear, misuse and accidents
The warranty does not cover normal wear of consumable parts such as wheels, bearings and picks.
It also does not cover damage caused by misuse, modification or accidents.
STILL HAVE A QUESTION?
Speak directly with ONE Blades.
For any shipping, return or warranty question, email us. We respond personally.
Email support@oneblades.one